Returns

Warranty and Returns

 

At AMOLEN, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed.

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!
  • 30 Day Returns Warranty


Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, please contact us immediately at our Support Center.

How to Reach Us

Go to our Support Center and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.

Our Solutions:
1. AMOLEN'S Responsibility:
  • If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
  • Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when AMOLEN is responsible for shipping the wrong item
  • 2.Customer's responsibility
  • Incorrect item
    If the customer has ordered an incorrect product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
  • For USA customers, we also provide prepaid shipping labels for returns via our ticket system.The prepaid label fee will be deducted from the final refund.

  • Unwanted item
    If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 3 days of receiving the product for a partial refund of the product cost.

     

  • Please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 24 hours.
    Compensation time-frame
    For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
    After this time, the refund time-frame is as below:
    Paypal account refunds: Up to 48 hours
    Credit card refunds: Between 7-14 business days